Medical Coverage - MDLIVE - Telehealth

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» Resources
» About MDLIVE
» MDLIVE Primary Care
» MDLIVE Pediatric Care
» MDLIVE Behavioral Health Care
» Using MDLIVE


MDLIVE Highlights

FREE            Primary Care
FREE            Pediatric Care
FREE            Behavioral Health Care
Anywhere   Via Web or Mobile App
Anytime       24-Hours 365-Days
Safe                Private, Secure & Confidential
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Resources

Member Welcome Kit: Click Here
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About MDLIVE

MDLIVE provides virtual, anytime access to board certified doctors and pediatricians, whereby members can receive a face-to-face consult to diagnose non-emergency medical issues through secure video on a computer or smart-phone. MDLIVE does offer phone consultation, however, in the state of Oklahoma, it is only available via video conference.

The Health Plan has made MDLIVE Primary Care, Pediatric Care and Behavioral Health Services available for FREE to all covered Members, Spouses and Dependents.
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MDLIVE Primary Care

Primary Care Doctors are almost always available immediately with no waiting time or appointment required. Unless an appointment time is requested by the member. Accessing MDLIVE on major holidays may result in small wait times.

Conditions Treated:
» Allergies
» Asthma
» Bronchitis
» Cellulitis
» Cold & Flu
» Constipation
» Diarrhea
» Ear Infections
» Fever
» Gout
» Headaches
» Infections
» Insect Bites
» Joint Aches & Pains
» Posion Ivy
» Rashes
» Respiratory Infections
» Sinus Inflammation
» Sore Throat
» Sports Injuries
» Urinary Tract Infections
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MDLIVE Pediatric Care

Pediatric Doctors are almost always available immediately with no waiting time or appointment required. Unless an appointment time is requested by the member. Accessing MDLIVE on major holidays may result in small wait times.

Conditions Treated:
» Cold & Flu
» Constipation
» Ear Infections
» Fever
» Nausea
» Pink Eye
» Vomiting
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MDLIVE Behavioral Health Care

Behavioral Health services require an appointment be scheduled to ensure that a professional qualified to support the relevant issue is available, and given the more lengthy nature of the office visit types that both parties have the required time available. Accessing MDLIVE on major holidays may result in small wait times.

Conditions Treated:
» Marital Problems
» Child Behavior/Learning Issues
» Financial Hardship
» Coping with Loss & Grief
» Parenting Advice
» Work Place Problems
» Stresses of Everyday Life
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Using MDLIVE

First Time Use Only:
» Using a computer or laptop go to the MDLIVE website: https://www.mdlive.com/opehw
» Using a mobile device (iOS, Android or Windows Mobile): Download the free MDLIVE App
» Activate User Account
      » Each family member must register their own user account
      » Securely record user account usernames and passcodes
      » If prompted for Group Name, enter OPEHW
      » When prompted for BCBS Member ID, enter: BlueCross Medical ID Card Identification Number (including the YUN prefix)
» On the My Health page, select the My Health option from the gray menu bar and complete the following:
      » My Health History
      » My Behavioral Health History
      » My Lifestyle
      » My Family History
» Select the My Pharmacy option from the gray menu bar and select your preferred pharmacy
» Complete the Current Condition/Ailment questions to determine whether MDLIVE services are appropriate
» If MDLIVE services are not appropriate, the system might direct you to seek care somewhere else, for example, the emergency room
» If MDLIVE services are appropriate, the system locates a list of doctors by specialty, language, gender, location and next available doctor criteria
» The user will then be automatically connected with a doctor via the online portal, or they can schedule a time for a future appointment
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All Subsequent Uses:
» Log in to an MDLIVE user account by Website or Mobile App
» Complete the Current Condition/Ailment questions to determine whether MDLIVE services are appropriate
» If MDLIVE services are not appropriate, the system might direct you to seek care somewhere else, for example, the emergency room
» If MDLIVE services are appropriate, the system locates a list of doctors by specialty, language, gender, location and next available doctor criteria
» The user will then be automatically connected with a doctor via the online portal, or they can schedule a time for a future appointment
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